Public Liability Claims Procedures

What to do if you get involved in a liability claim …

1. In the event of third party claiming against you, you should

-           Notify your intermediaries or us immediately of any potential claim;

-           Retain the defective part(s), which cause the loss of / damage to third party property or bodily injury of third party;

-           Keep the relevant CCTV footage pertaining to the occurrence of the incident;

-         Not to promise the third party to make good the affected / damaged property in their premises or make payment to the third party or admit liability after the occurrence of this incident without prior written consent from us;
-         Carry out necessary remedial measure(s) to avoid further damage to the third party property and prevent recurrence of similar incident after the occurrence of the loss / damage / injury.

2. Please submit the following documents to us:

-           Duly completed original Claim Report Form;

-         Incident report prepared by the relevant authorized parties (e.g., Building Management) as a proof of the occurrence of the incident;

-           Witness’s statements, if any;

-           Copy of the police report, if applicable;

-           The third party's name, Hong Kong Identity Card No., telephone number and address, if available;

-         Colour photographs pertaining to the scene of the incident, the injury of the third party and / or damage to the third party property;

-           CCTV footage pertaining to the occurrence of the incident;

-         All correspondences from the third party and / or the representative(s) of the third party shall be forwarded to us unanswered immediately;

-           Other relevant supporting documents regarding the incident, if any.

3.  For enquiries, please contact your insurance intermediaries or our Claims Department directly at (852) 2831 9980 or  This email address is being protected from spambots. You need JavaScript enabled to view it. .
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Click HERE to download the Claim Report Form.