Public Liability Claims

Q     What should I do if a potential third party claim may arise?
A     You are required to report the case to us and submit a duly completed Claim Report Form as soon as possible.
Q      My neighbor complains that there is water seepage from my premises. What should I do?
A      You should report the complaint to your building manager, look into the actual cause of the damage and take any necessary remedial actions immediately. You should not admit liability or make settlement with any third party without our prior written consent.  You should notify us of the case and submit a duly completed Claim Report Form as soon as possible.
Q      A customer sustains a slip and fall injury at my premises due to wet floor. What should I do?
A      You should look into the actual cause of the incident and take all practical steps to mitigate the third party loss / damage. You should not admit liability or make settlement with any third party without our prior written consent. You should report the incident to us by submitting a duly completed Claim Report Form as soon as possible.
Q      Should I report the incident to your company even if the loss amount is less than the excess?
A      In order to protect your right to make a claim under your policy, you should notify us of all events which may give rise to a claim. If the loss amount is subsequently found to fall below the excess, you may withdraw the claim.