Property Claims

Q     What kind of information / documents should I submit to your company for the handling of my claim?
A     You should submit the following information / documents:

  •   Duly completed original Claim Report Form within reporting period;
  •   Original purchase invoice(s) / past renovation record showing the affected / damaged property;
  •   The repair / replacement quotation for the affected/ damaged property;
  •   Colour photographs pertaining to the scene and the affected / damaged property;
  •   Police report number in case the incident is reported to the police. 
Q      Is there any time limit for the submission of the claim documents?
A      It depends on the class of insurance in question. In general, you should supply a full set of claim documents to us within 30 days after the occurrence of the loss in accordance with the relevant policy conditions. 
Q      Should I retain the affected / damaged property for inspection after the occurrence of the loss?
A      Yes, you should retain all the affected / damaged property for inspection after the occurrence of the loss. It will facilitate the assessment of your loss by our company or loss adjusters and serve as evidence of your loss in the claim. 
Q      Should I obtain prior written consent from your company before conducting any major repair / replacement to the affected / damaged property?
A      Yes, in order to avoid any disputes in the course of assessment of your loss, you should obtain prior written consent from our company before conducting any major repair / replacement to the affected / damaged property. 
Q      Should I carry out any remedial measure(s) to mitigate / avoid further damage to the affected / damaged property after the occurrence of the loss?
A      Yes, you should carry out necessary remedial measure(s) to mitigate / avoid further damage to the affected / damaged property after the occurrence of the loss in accordance with the relevant policy conditions. 
Q      Should I report to the police in the case of theft / burglary / malicious damage?
A      Yes, you should immediately report the incident to the police in the case of theft / burglary / malicious damage in accordance with the relevant policy conditions.